TRANSFORMING STUDENT ENGAGEMENT THROUGH AI, AR, VR, AND CHATBOTS IN EDUCATION (Book Chapter)

Abstract

Emerging technologies have a relatively short history in the higher education sector. The term “AI-powered chatbots” refers to systems that use conversational AI. Many colleges and universities are taking advantage of conversational AI and deploying AI-powered chatbots to improve the student experience. It is possible to converse with a chatbot via text or voice using an AI-based interactive interface. Data is fed into chatbots, which are programmed to process information already given to them. They respond according to a pre-written script. By mimicking Alexa and Siri at home, conversational AI can help colleges and universities communicate with their students and prospective students in the same way. The primary aim of this chapter is to introduce the integration of Augmented Reality (AR) and Virtual Reality (VR) for AI-powered Chatbots for Transnational Higher Education to enhance the learning experience for students. The ultimate goal is to analyze the role of AI in improving higher education institutions around the globe.