Department of Commerce
Permanent URI for this communityhttps://dspace.psgrkcw.com/handle/123456789/98
Browse
3 results
Search Results
Item A STUDY ON PERFORMANCE LEVEL OF PUBLIC BANKS(International Journal of Management and Social Sciences (IJMSS), 2018-12) RajaRajeswari MOn account of the competitive customer service and sprit, unleashed by the banks, there is a change in the customer needs like access to deposits anywhere anytime, speedy transfer of funds, quick remittances and bill collections and fast screening of credit proposals without undue paper work etc., This was hitherto unknown to the public sector commercial banks of India and it necessitated them to focus on service quality and customer satisfaction dimensions not only to retain the existing clientele but also to attract new customer to remain competitive. This has major implications on the public sector commercial banks of India with respect to customer service delivery aspects. It is high time the public sector commercial banks have made efforts to revamp their approach towards customer, so as to perform better and derive competitive advantages in the long run. The researcher tries to study the performance level of public sector banks with respect to variables identified. The study has been conducted on 100 customers of five public banks.Item A STUDY ON CUSTOMER ATTITUDE TOWARDS OPENING OF CURRENT ACCOUNT IN PUBLIC BANKS(International Journal of Management and Social Sciences (IJMSS), 2018-12) RajaRajeswari MIndian government is playing a significant role in the development of the banking sector. The expectations of customers from their banks are also increasing. Both public and private sector banks are providing similar types of products and services. The researcher tries to study the extent of usage and satisfaction of savings account services in public sector banks. The study has been conducted on 100 customers of five public banks.Item A STUDY ON CUSTOMER ATTITUDE TOWARDS OPENING OF SAVINGS ACCOUNT IN PUBLIC BANKS(International Journal of Management and Social Sciences (IJMSS), 2018-12) RajaRajeswari MIndian government is playing a significant role in the development of the banking sector. The expectations of customers from their banks are also increasing. Both public and private sector banks are providing similar types of products and services. The researcher tries to study the extent of usage and satisfaction of savings account services in public sector banks. The study has been conducted on 100 customers of five public banks.