Department of Commerce
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Item CONSUMER AWARENESS AND PERCEPTION ON QUALITY OF SERVICE IN HOSPITALS(RESEARCH REVIEW International Journal of Multidisciplinary, 2018-10-03) Thulasipriya B; Durai Eswari SIn today’s highly competitive healthcare environment, hospitals increasingly realize the need to focus on service quality as a means to improve their competitive position. Consumers’ awareness and perception of health care service quality therefore play an important role when choosing a hospital. This study is to identify the consumer awareness, perception and the problems faced by the respondents in hospitals. The data has been collected from 50 consumers in Coimbatore by applying random sampling technique. Statistical tools such as percentage analysis and weighted score analysis have been used to analyze the data. Finding of the study reveals that there is no significant relationship between age, gender, educational level, occupation, family type, marital status and level of satisfaction of Hospitals. The main contribution of this study is that, it proposes a way to assess quality services in the hospitals.Item SERVICE QUALITY AND PATIENT’S SATISFACTION IN PRIVATE HOSPITALS WITH SPECIAL REFERENCE TO COIMBATORE CITY(International Journal of Pure and Applied Mathematics - Volume 119 No. 18 2018, 3081-3090, 2018-09) Thulasipriya B; Durai Eswari SIndia is the second most populous country in the world. The country is passing through demographic and environmental transition which is adding to burden of diseases. And Health care facilities and services in the private hospitals is playing vital role of society and promoting health care service in India. Most of the people in Coimbatore living at rural and urban areas are referring to private hospitals for health check up and various major and minor diseases and health problems. This study is to identify the Service quality and patient’s satisfaction in private hospitals with special reference to Coimbatore city. The data has been collected from 250 patients in Coimbatore by applying convenient sampling technique. Statistical tools such as percentage analysis and chi-square analysis have been used to analyze the data. Finding of the study reveals that there is no significant relationship between age, gender, marital status, educational qualification, Occupation, Family monthly income with level of satisfaction in Private hospitals.