International Journals
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Item A STUDY ON DEPOSITORS SATISFACTION ABOUT DEPOSIT SCHEMES OF IOB AND KVB(International Journal of Research and Analytical Reviews (IJRAR) www.ijrar.org, 2019-06-10) D, Sujini; N, DevarakshanaThe study is to find the depositors satisfaction towards deposit schemes provided by the KVB & IOB. In this study the simple percentage and chi-square tests are used to know the satisfaction level of the depositors towards deposit schemes provided by Indian overseas bank and karurvysya bank comparativelyItem A STUDY ON PERCEPTION OF SERVICE QUALITY AND SATISAFCTION TOWARDS SERVICES PROVIDED BY SELECT PRIVATE SECTOR BANKS IN COIMBATORE(International Journal of Management and Social Research, Speak Foundation, 2018-12) D, Sujini; R, HamsalakshmiSERVQUAL was presented as a multidimensional construct and in their original formulation, Parasuramanet al. (1985) They developed 22-item instruments to measure customer expectations and perceptions (E and P) of the five dimensions of SERVQUAL. Customer satisfaction can be conceptualized as either transaction-specific satisfaction or cumulative satisfaction. Globalization and privatization led policies have compelled the banking sector to reform and adjust to have a competitive edge to cope with multinationals led environment. The private-sector banks in India represent part of the Indian Banking Sector that is made up of private and public sector banks. The private sector banks are bifurcated into old private sector and new private sector banks. Aim of the study is to analyze perception of service quality and preference leading to satisfaction among rural customers towards services provided by select private banks in Coimbstore. This study discusses the research design and data collection method. Initially, the data collection methods, target population, sampling mechanism, sample size. The research is descriptive in nature. Convenience sampling method used for the study. Some of the private sector banks operating in rural areas of Coimbatore are Axis Bank, City Union Bank, ICICI Bank, HDFC Bank and IndusIndBank . Item statistics, reliability and structural equation model are used as statistical tools for the study. When taking contribution of services into consideration based on service quality construct two variables viz. Empathy and Responsiveness achieved highest loading (SQ3=0.88 and SQ2=0.87) followed by SQ4=0.075 and least the Tangibility (SQ5= 0.53). With respect to Preference with highest loadings are based on appropriate locations of ATM / CDM centre (P3), efficiency of CDM services (P2) and efficiency of ATM services (P1) with the loadings of 0.97, 0.91, 0.87 respectively had significantly contributed in achieving the satisfaction level. When measuring the statistical significance between independent and dependent variables it is observed that preference and satisfaction are found significant. Whereas there is no significant relationship between service quality and satisfaction towards services provided by private sector banks selected for the study in Coimbatore. In conclusion, majority bank customers are having agriculture as their occupation, loan facility during cropping period will help them make profit and keep their transaction healthy with the banks, therefore, banks shall provide sufficient loan facility to improve their quality of life.Item GST IMPACT ON CAR SHOWROOMS WITH REFERENCE TO COIMBATORE CITY(Euro Asia research and Development Association, 2018-01) S, Manasha; D, SujiniThe Government of any country needs money for its functioning and taxes are a major source of revenue for a Government. The taxes thus collected are spent by Government on the public. India has adopted dual GST instead of national GST. It has made the entire structure of GST fairly complicated in India. The sharing of revenues between the states and the centre is still a matter of contention with no consensus arrived regarding revenue neutral rate. Multiplicity of taxes at the State and Central levels has resulted in a complex indirect tax structure in the country that is ridden with hidden costs for the trade and industry. Firstly, there is no uniformity of tax rates and structure across States. Secondly, there is cascading of taxes due to ‘tax on tax’. No credit of excise duty and service tax paid at the stage of manufacture is available to the traders while paying the State level sales tax or VAT, and vice-versa. Further, no credit of State taxes paid in one State can be availed in other States. Hence, the prices of goods and services get artificially inflated to the extent of this ‘tax on tax’. Future improvement of the service industry is likely to grow with the car industry and in the future additional study on commercial car industry with GST can through more light on the effect and affect on the car industry. In order to dealt with various tools like Chi-Square and Pearson Correlation has been used. Finally the study concludes that there is a relationship between GST brough down and its impact on Coimbatore City.Item GST IMPACT ON CAR SHOWROOMS WITH REFERENCE TO COIMBATORE CITY(Euro Asia research and Development Association, 2018-01) S, Manasha; D, SujiniThe Government of any country needs money for its functioning and taxes are a major source of revenue for a Government. The taxes thus collected are spent by Government on the public. India has adopted dual GST instead of national GST. It has made the entire structure of GST fairly complicated in India. The sharing of revenues between the states and the centre is still a matter of contention with no consensus arrived regarding revenue neutral rate. Multiplicity of taxes at the State and Central levels has resulted in a complex indirect tax structure in the country that is ridden with hidden costs for the trade and industry. Firstly, there is no uniformity of tax rates and structure across States. Secondly, there is cascading of taxes due to ‘tax on tax’. No credit of excise duty and service tax paid at the stage of manufacture is available to the traders while paying the State level sales tax or VAT, and vice-versa. Further, no credit of State taxes paid in one State can be availed in other States. Hence, the prices of goods and services get artificially inflated to the extent of this ‘tax on tax’. Future improvement of the service industry is likely to grow with the car industry and in the future additional study on commercial car industry with GST can through more light on the effect and affect on the car industry. In order to dealt with various tools like Chi-Square and Pearson Correlation has been used. Finally the study concludes that there is a relationship between GST brough down and its impact on Coimbatore City.